Fulfilment Policy

IntegerAI Technologies ("we", "us", or "our") is committed to delivering premium SaaS credibility intelligence tools to our clients. This Fulfilment Policy outlines the delivery processes, cancellation rules, and refund terms for our subscription plans and Pay-as-you-go (PAYG) top-ups.

IntegerAI Technologies is a registered company based in Bangalore, Karnataka, India. All payments and credit fulfilments are governed by this policy and Indian e-commerce consumer guidelines.

1. Delivery of Services

Our credibility suite consists of digital software-as-a-service (SaaS) and API endpoints.

• Instant Provisioning: Upon successful transaction completion (payment authorization via Razorpay or our registered payment gateways), your word credits are added to your account instantly.
• API Keys: Developers gain immediate capability to generate, manage, and execute REST API keys via the developer console.
• No Physical Shipping: Because our products are entirely digital and intangible, there is no physical shipping, freight, or logistics involved. No shipping charges apply to any purchases.

2. Subscription Cancellation

• Monthly Plans (e.g. Base Plan): You may cancel your subscription at any time from your Billing Portal dashboard.
• Effective Date: Upon cancellation, your access remains active until the end of the current paid billing cycle. At the end of the cycle, your subscription will terminate, your account will be downgraded to the FREE tier, and your paid monthly credit quota will cease.
• No Mid-Cycle Pro-Rata Refunds: We do not offer partial refunds or pro-rated credits for cancellations made mid-month.

3. Refund Policy

• PAYG Credit Top-Ups: We offer a 7-day money-back guarantee on Pay-as-you-go (PAYG) credit purchases. If you are unsatisfied with our tools, you can request a refund within 7 days of the transaction, provided **no credits from that specific top-up transaction have been used**.
• Consumed Balance: Once you make any API call or run a dashboard tool that consumes credits from the purchased top-up balance, that transaction becomes non-refundable.
• How to Request a Refund: Please email your request to support@integerai.org with your registered account email, transaction ID, and the reason for the request.
• Refund Processing Time: Approved refunds will be credited back to your original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 5 to 7 business days, depending on bank processing queues.

4. Transaction Disputes and Grievances

For any duplicate charges, failed credit provisioning, or general billing inquiries, please contact our support desk immediately. We aim to respond and resolve all billing tickets within 24 business hours.